Front Office Manager

Crowne Plaza Atlanta NE - Norcross

Management Position

Atlanta, GA, USA


Feb 13

We offer an extensive benefits package to full-time team members:

  • Competitive Salary
  • Medical/Vision/Dental
  • Paid Vacation/Paid Holidays
  • Comprehensive training for all Team Members
  • Life insurance/Short-Term Disability/Long-Term Disability
  • 401K
  • A Winning Culture focused on Fun, Innovation, Strategy, & Competition


  • Must be able to oversee, plan, direct the operating procedures & standards, and manage the operations of the Front Desk
  • Must be able to plan & coordinate the work schedules & activities of the Front Desk staff and ensure a profitable labor analysis
  • Must be able to manage requests, complaints, and deliver world-class service to all hotel guests and strive to exceed guest expectations
  • Must be able in talent management to interview, hire, train, and manage the entire front desk operations
  • This position can lead to being promoted to Assistant General Manager


Crowne Plaza Atlanta NE - Norcross is operated under a Franchise License Agreement from IHG Hotels & Resorts and managed by Apsilon Hotels, which is the Management Company. We have a winning culture that loves to compete and lives by the Company motto - Serving is Our Passion. We’re passionate about serving our team members & guests and obsessed with delivering memorable experiences to all those we serve.

Crowne Plaza is an upscale brand with over 429 locations worldwide and another 80+ in the development pipeline.


A Front Office Manager is an extremely vital position to help in overall guest satisfaction for the hotel. The Front Office Manager works very closely with the General Manager. While the position greatly affects the overall guest stay, it’s also one of leading the front desk team, delivering the culture, and of course, passionately serving our guests. Relationships are the heart of what we do so building & strengthening relationships with our valued guests is what builds guest loyalty. Promoting brand awareness and delivering world-class service should be done with a laser focus. This position provides an excellent opportunity to be promoted to Assistant General Manager.


We’re relentlessly recruiting 5-Star talent, and we’ve noticed a model of an ideal candidate! Successful candidates that joined one of our teams and went on to have a successful career have a strong work ethic and values that directly align with ours in how we operate our hotels. We use the “CHIP” acronym which stands for Communication, Honesty, Integrity, & Passion for Serving. While we do prefer candidates to hold a High School Diploma or a Higher Education Degree, we also know that the right experience can be earned in many ways. If you feel you’re a 5-Star talent, we’d love the chance to speak with you about a tryout for our championship team!


Well, there’s no doubt that it’s extremely rewarding to be part of a championship-caliber team! Who doesn’t Love to Win? Our teams love to strategize, game plan, and compete at the highest level. We have Award-Winning hotels in our portfolio and eagerly look forward to making the Crowne Plaza Atlanta NE - Norcross into an Award-Winning hotel as well! We'd love for you to play your role in this team goal! 

We offer extensive benefits listed above, but being on a championship team is rewarding in itself. We strongly believe in having a “W.A.R.” mindsight for our team members where they feel Wanted, Appreciated, and Rewarded. Let us know you’d like to tryout by clicking on the APPLY button now.

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